FAQ
How do I order a Dual Steri-Sealer?
The Dual Steri-Sealer can be purchased on our website. Click here to go to our order page. We accept all major credit cards and Paypal. We accept hospital purchase orders or company purchase orders by phone at 815-356-9600. Orders can also be faxed to 815-356-9603.
Payment Details
We accept all major credit cards. We also accept hospital and company purchase orders. Once an account has been established typical terms are NET 15 days.
All sealers are manufactured and shipped from our facility in Woodstock, IL
Shipping & Returns
All items are shipped from our facility in Woodstock, IL.
Service parts are kept in stock and ship within 2 business days. New machines are also kept in stock and ship in 1-5 business days.
All service parts are shipped for $7 for the first item plus $4 for each additional item domestically. Shipping on a new machine is $35 domestically. International orders and express shipping carry an additional fee.
GAMA Electronics, Inc. warrants to the customer for a period of one year (unless otherwise indicated) from date of shipment that the goods at the time of shipment will be free from defects of material and workmanship and will be in accordance with specifications which are made a part of the sales contract by reference thereto.
Any used service part cannot be returned. Unused parts can be returned for a refund (less shipping costs) for a period of 60 days.
Please contact customer service for an RMA prior to returning any parts or equipment.
Consumables and Service parts
All consumables and service parts are available for sale on our Steri-Sealer website. It is reccomended that you purchase a spare set of consumable parts to have on hand. We would reccomend (1) Teflon Cloth Roll, (1) Wide Silicone Rubber Pad and (1) Narrow Silicone Rubber Pad.
Warranty and Terms of Sale
GAMA Electronics, Inc. warrants to the customer for a period of one year (unless otherwise indicated) from date of shipment that the goods at the time of shipment will be free from defects of material and workmanship and will be in accordance with specifications which are made a part of the sales contract by reference thereto. GAMA Electronics Inc.'s sole obligation under the foregoing warranties will be limited to either, at GAMA Electronics Inc.'s option, replacing or repairing defective goods or refunding the purchase price for such goods theretofore paid by the customer, and the customer's exclusive remedy for breach of any such warranties will be enforcement of such obligation of GAMA Electronics, Inc. This warranty, however, (a) extends only to, and is intended for the benefit only of customer (original Purchaser), and does not obligate, and shall not be construed to obligate, GAMA Electronics Inc. to any person or organization other than the customer, (b) is effective only when the customer returns such defective part or parts to GAMA Electronics Inc.'s factory, transportation prepaid, immediately upon customer's discovery of the defect in question; (c) is not effective when the part or product in question, is or has been, operated beyond rated capacity, used or applied improperly, or used with parts which are not made or recommended by GAMA Electronics Inc.; and (d) does not render GAMA Electronics, Inc. liable for any claim or claims for damages which may result, directly or indirectly, from any defect in any part or parts manufactured by GAMA Electronics, Inc.; except to replace the part or parts in question.
Prior to returning any material an RMA must be created at GAMA Electronics, Inc.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To send periodic emails regarding your order or other products and services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
We do not use an SSL certificate
• We do not need an SSL because:
We have a wix store. WixStores only works with payment solutions which offer the highest level of security (PCI DDS Level 1).
Do we use 'cookies'?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly.
However, you will still be able to place orders .
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Process orders and to send information and updates pertaining to orders.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
PO Box 1488
Crystal Lake, IL 60098
USA
815-356-9600
Last Edited on 2016-08-04